Frequently Asked Questions
Use the FAQ directory below to find answers to the most commonly asked questions concerning programs, workplaces or individuals.
Q. Funding for the HCI ends in June 2013, so will I have to pay from July 2013 onwards?A.
For applicants who are registered before 28 June 2013, you will have no fee to pay until it is time to renew your registration in June 2015 (in two years time). From July 2013 onwards, a registration fee will apply for new applicants. For those who are partway through an application as of 28 June 2013, please contact the HLN team if you are unsure.
Q. I am an employee (worker), what are the benefits of using the Healthy Living Network?A.
Employees can use the Healthy Living Network in two ways. The first is to search for quality registered healthy living activities that have been registered on the HLN, such as walking groups and cooking programs. The second way employees can use the portal is to encourage their employee to adapt healthy work place practices through the use of the Principles for Healthy Workplaces.
Q. Why are there no mental health programs available for workplaces?A.
Mental health programs are not covered under Healthy Workers Quality Framework Registration.
Q. My Program is not listed on the site. What do I do?A.
If you developed the program, you can register it on the HLN and register yourself or your organisation as a Provider. For more information, see the Provider section. If you are delivering the program on behalf of an overarching provider (such as in a "train the trainer" model), the overarching provider will need to be contacted in order to discuss registering the program. If you have any questions, please contact the HLN team.
Q. Does my program have to be registered to be displayed on the Healthy Living Network website?A.
Yes, once a Program is successfully registered you can list all the information about the activities attached to your program, such as their time and location/s. This information is then listed and searchable on the Healthy Living Network. Activity registration takes 5-10 minutes. You will need to attach a rcompleted risk assessment to your Activity registration application. You can find a suggested template in our resources section or ask your provider or venue if they have one you can use.
NB: You cannot complete Activity Registration for your registered program unless you are a registered Provider or a licensee for a registered Provider.
Q. What happens if I do not meet the criteria for Program/Service Provider Registration?A.
Once you have submitted your Program/Service Provider Registration it will be assessed by the HLN.
If you do not meet the criteria for the registration, the HLN team will provide support in understanding the intent, benefits, application and registration using the Framework and resource documents in order to meet all criteria.
Q. What are the benefits of registering as a Provider?A.
Registered Providers will be recognised as meeting the requirements of the Quality Framework (Healthy Communities and/or Healthy Workers), which have been developed to support high quality service provision and accountability of program funds. The frameworks are also underpinned by a solid risk management approach that recognises the diversity of risk in the workplace setting
Registered Providers delivering healthy lifestyle programs will also be able to apply for Program Registration and register the programs they are delivering. Once a Program is registered, the Activities within this Program can then be listed on the HLN, providing information about the activities such as when and where they take place. This information is able to be searched and visible to community members, health professionals and the general public.
Registered activities will have the benefit of increased reach and accessibility of the program's target audience. Increased rates of participation due to exposure on the HLN can lead to an increased likelihood of program sustainability.
Q. Do I have to register as a Program/Service Provider to list information about my healthy lifestyle programs on the Healthy Living Network?A.
Yes, once you have successfully registered as a Program/Service Provider you are eligible to apply to register programs and activities. This ensures that the quality programs on the HLN are being delivered by quality organisations. This information is then available on the HLN for community members, Health and Community workers and organisations such as Medicare Locals and Local Government Areas (i.e. Councils) to search for.
Q. I've started an online registration application, can I save it and come back later?A.
Yes, you do not have to complete the registration application in one go. Your application saves automatically everytime you have written something or attached a document and click out of that box. You can log in againand come back to it at a later stage.
Q. Are other current Accreditations recognised?A.
Yes, current Accreditation are recognised when completing registration. Providers that have current accreditation status through another system should contact the HLN to determine which components of the Framework criteria still remain to be completed. For more information regarding recognition of accreditation please see the Provider Registration Guides in the Resources section or contact the HLN Team.